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APP MARKET ANALYTICS App Support

by Jeanne

APP MARKET ANALYTICS App Support

Frequent Asked Questions
Answers to frequently asked questions & common issues about the App Market Analytics app.

How do I log in to my Google Checkout merchant account?

Ther are 2 ways. You can either log in using your Google account credentials or by using your Google Checkout Merchant ID & Key.

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What is the difference between accessing my sales data using Google Account credentials vs. using the Google Checkout Merchant ID and Key?

If you don’t want to read through all the technical jargon, the recommended method for logging in is to use your Google Checkout Merchant ID and Key.

Here’s the technical stuff: Why the preference for Merchant ID & Key? Because it uses Google’s official Order Report API (application programming interface). You don’t have to deal with configuring your Android device with the proper Google Account that’s associated with Google Checkout.

However, if you don’t have your Merchant Key, you can still access your sales data using your Google Account credentials. With this method, the data will not be accessed using an officially supported Google API. It’s just a much easier way to log in when you don’t have your Key and your Android device has not been properly configured with the associated Google Account information (Email/Password).

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Where do I find my Google Checkout Merchant ID and Merchant Key?

In Google Checkout for Merchants’ Settings page, select “Integration” from the left menu and you’ll see the merchant ID and Key on the right. Here’s a screenshot of what it looks like:

Where to find your Google Checkout Merchant ID and Merchant Key

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How do I change the way I connect to my Google Checkout merchant account?

Go to: Menu >> Checkout Credentials and select how you want to connect to your merchant account (via Google account or Checkout Merchant ID and Key. If you do not see a Google account listed, you will need to press the Menu button, and “Add Google account” will appear on the bottom for you to configure a Google account. NOTE: the Google account you add must be associated with Google Checkout.

If all you see are zeros, then go to the Menu and select “Fetch Latest Orders”. Your Google Play Statistics and Google Play Comments should then be updated with the most current information.

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Why can’t I see my Google Play Statistics or Comments?

You must be logged in using your Google Account credentials (not Checkout credentials) in order to view Google Play Statistics or Google Play Comments. Go to: Menu >> Checkout Credentials and select “Google account”. If you do not see a Google account listed, you will need to press the Menu button, and “Add Google account” will appear on the bottom for you to configure a Google account.

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When I try to connect using my Merchant ID and Key, why do I keep getting the “Connection problem” error message?

Make sure you entered your Merchant ID and Key correctly. The Merchant Key is case-sensitive, so make sure you pay particular attention and distinguish between similar characters like the number “1″ and the lowercase letter L “l” as well as the number “0″ and the uppercase letter “O”.

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Why is it taking so long to import my orders?

The amount of time it takes to import your orders depends on how many orders need to be imported. The initial data import will take the longest because you have the most orders to import at one time. After that, data fetching should be fairly quick as only new orders are uploaded. A good rule-of-thumb is it will take about 5 minutes to import 100 orders. This is only a rough estimate. So if you’ve got hundreds, or even thousands of orders to import, make sure you have a reliable and fast internet connection. Alternatively, consider importing only the more recent orders. Right now, you have the following date range options for the initial data import: 1 Month, 3 Months, 6 Months, 1 Year, 2 Years, 5 Years, and 10 Years.

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Can I see the data for my free apps?

No. Since sales data is retrieved from Google Checkout and it does not generate an “order” for free app downloads, you will not be able to see the data for your free apps. Makes sense right? There’s no money exchanged, therefore, no “sale”.

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How do I select a different report?

Swipe left/right the tabs towards the top of the screen and tap to select the report you want to see.

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How come the information on the app does not match up with the figures on Google Checkout’s web interface?

Occasionally, there is a time lag between an order placement and that order being reflected via Google Checkout’s Order Report API. There’s no need for alarm as the Google Checkout system will eventually catch up and the most up-to-date information will be shown in the app.

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How do I set up the widget?

To add the App Market Analytics widget, long press (lasting a couple of seconds) on any empty space on your home screen until the “Add to Home screen” dialog box appears. Make sure you have enough empty space for a 2×1 widget. Tap on “Android Widgets”. Then tap on “App Market Analytics”. Configure the New Widget Settings and tap OK. Check out the screenshot to the right to see what it should look like.

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Can I install the app on the SD card?

No. In order for the app to function properly, you cannot install the app on the SD card. The following is straight from the Android’s Dev Guide:

When the user enables USB mass storage to share files with their computer (or otherwise unmounts or removes the external storage), any application installed on the external storage and currently running is killed. The system effectively becomes unaware of the application until mass storage is disabled and the external storage is remounted on the device. Besides killing the application and making it unavailable to the user, this can break some types of applications in a more serious way.

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How do I set up the instant sound notification?

Go to: Menu >> More >> Settings

Make sure “Fetch in Background” is checked. Then configure “Notification Preferences”.

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I don’t see all the countries on the country filters list, why?

Because the list only reflects countries where customers have placed an order from.

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How do I use the “Reconcile” feature?

This feature is only available for merchants using Google Checkout for their Google Play app sales. In April of 2011, Google introduced Merchant Sales Reports that detail the financial performance of your apps directly from the Google Play – Android Developer Console.

These reports provide per-transaction details including currency of sale and currency conversion rate. These reports are updated once a month on the 10th.

Without reconciliation, the sales figures provided by the App Market Analytics app are only approximate. Using 3rd-party exchange rates, the app converts Google Checkout orders to your currency. However, if you reconcile by downloading the merchant sales reports directly from Google Play, the exact converted amounts will replace the provisional figures.

In the “Orders List”, orders which have not been reconciled are indicated by a tilde (“~”). Once reconciliation is performed however, the exact sales figures obtained directly from Google Play will be reflected.

Thus, to get the most accurate sales figures for your app(s), you should “Reconcile” once a month on the 10th. To access this feature, you will need the username and password for your Google Play publisher account.

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How do I use the “Group/Aliases” feature?

This feature allows you to group different products together for reporting purposes. For example, you can group your apps into Utility apps and Game apps.

To use this feature, go to Menu >> Groups/Aliases. Click on the product name and assign a Group Name/Alias to that product and press save.

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How do I request a new feature to be considered in the next update?

Easy! Just fill out the form below.

How do I contact you for help and support?

If you did not find the answer to your question in the FAQs, please fill out the form below. Please note that due to the large number of emails I receive every day, and the fact that I will need to get this over to my programmer, it may take me up to 48 hours to respond. Thank you very much for your understanding.

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Before Contacting Me

Having problems? Please refer to the FAQs above FIRST to see if your question has already been answered. Latest known issues will be posted on this page as well. Have a feature request? Please use the form on your right to contact me. If you have any issues with payment or downloading the app, you will need to contact the relevant app store (i.e., Google Play) as these issues are outside of my control. Be sure to include the following information when submitting your support request:

  • The version number.
  • The type of Android device you are using (e.g. Samsung Galaxy S II, DROID RAZR, etc.)
  • Any relevant error messages or log files from the app.

Please note that due to the large number of emails I receive every day, and the fact that I will need to get this over to my programmer, it may take me up to 48 hours to respond.

Thank you very much for your understanding.

- Jeanne

Comments or questions are welcome.

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